HP Quality_Survey

Demyar

HP Quality_Survey

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INTRODUCTION

Upon review of the pre-survey information from the supplier, the Compaq team, at its discretion, will elect to conduct an on-site survey.  The Compaq team, peRForming the survey, consists of Procurement Engineering / Charter Technology Organization,  and Design Engineering.  

The intent of the survey is to allow Compaq the opportunity to evaluate the supplier’s quality, engineering,  capacity, financial, and manufacturing capabilities relative to critical parameter and business requirements.  The survey is intended to identify areas within the supplier’s operations which may require improvement plans in order to meet Compaq’s requirements and establish a long-term business relationship with Compaq.

The on-site survey will be scheduled through Compaq’s Commodity Manager or Procurement Engineer / Charter Technology Organization.  An itinerary for the survey is forwarded to the supplier in order to allow the supplier adequate time to prepare prior to  the Compaq team’s arrival.  Surveys are conducted at the convenience of the supplier;  every effort is made not to interfere with normal business activity.

At the start of the on-site survey, the Compaq Procurement Engineer / Charter Technology Organization or Commodity Manager reviews the itinerary with the supplier’s management team.  This review is to ensure that the survey process proceeds in a smooth and productive manner.

Upon completion of the survey, the Compaq team will meet off-site to discuss the scoring of the survey and correlate the Compaq team’s appraisal to the supplier’s self-appraisal.  Upon reaching a consensus, a review session is held with the supplier’s management team to summarize the survey results and address concerns highlighted during the survey.  If appropriate, the supplier and Compaq will develop an improvement plan and milestone schedule follow-up action items and/or future activity.  

The following sections offer detailed descriptions of each quality system element to be evaluated as well as the method to be used for evaluation.

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